Customer satisfaction is influenced by perceived quality of product and service attributes, and is moderated by expectations of the product or service. The researcher must define and develop measures for each attribute that is important for customer satisfaction.
Login Analytical Study of Customer Satisfaction of Reliance Fresh One of the key challenges for Organizations are how they manage service quality, which holds a great importance to customer satisfaction.
Therefore the role of the service quality in the success of organized retail businesses cannot be denied. It Is vital for the retailer managers to have a good understanding on what exactly the customer wants.
Reliance Industries Limited is the largest private sector company in India. Reliance enjoys global leadership In its businesses, being the largest polyester yarn and fiber producer in the world and among the top five to ten producers in the world in major petrochemical products.
Retailing in India is gradually inching its way to becoming the next boom industry.
The present study was done in Aortas city of Harlan and Customer satisfaction towards broadband service respondents are taken to analyze the customer satisfaction towards reliance fresh. In the present study, the Interaction was made with the customers and filled the self-structured questionnaire from them.
After that, reliable information was collected and on the basis of that information data were analyzed with the help of statistical tools and techniques I. Com Page Customer Satisfaction: Customer satisfaction means feeling of pleasure after using the product or service.
Customer satisfaction is a critical Issue In the success of any business system, traditional or online. To understand satisfaction we need to have a clear understanding of what is meant by customer satisfaction.
Customer satisfaction is critical for establishing long term client relationships. Repurchase intentions, word of mouth publicity, and loyalty complaining behavior are major components of behavioral Intention.
Behavioral Intentions as a positive experience would prompts satisfied consumer to revisit a store. Service quality is a concept that has aroused considerable interest ND measuring it. Service quality defines as the extent to which a service meets customer needs or expectation.
If the expectation is greater than performance than perceived quality is less than satisfactory and hence customer dissatisfaction occurs. Reliance has entered into this segment by opening new retail stores into almost every metropolitan and regional area of India. Reliance Fresh stocks fresh fruits and vegetables, staples, fast moving consumer goods and dairy products.
Com Page of commodities. Besides, the stores provide direct employment to 5 lake young Indians and indirect Job opportunities too million people, according to the company. The company also has plans to train students and housewives in customer care and quality services for part-time Jobs.
The Reliance Fresh stores are convenience stores with an area of about to sq Ft. Few stores have apparel section also which has very low priced range and good quality clothes.
The Reliance Group, founded by Diarrhea H. The flagship company, Reliance Industries Limited, is a Fortune Global company and is the largest private sector company in India.
Backward vertical integration has been the cornerstone of the evolution and growth of Reliance.A customer service experience can change the entire perception a customer has of the organization. Customer care includes putting systems in place to maximize customers’ satisfaction with the.
REVIEW OF LITERATURE Assaari and Karia1 () in their paper titled, “Churn Management towards Customer Satisfaction; A Case of Cellular operations in Malaysia” have viewed that customer satisfaction and customer service have been critical factors of the cellular industry.
Cellular service providers need to ensure about the technology. Offering a product or service that meets Customer needs is a prerequisite to providing high Customer satisfaction. If the product doesn’t meet needs of users they are more likely to churn.
If the product doesn’t meet needs of users they are more likely to churn. Customer satisfaction survey questions template is a complete customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc.
Use this sample questionnaire and start measuring and increasing customer retention, customer. The project entitled “a study on customer satisfaction towards Airtel in dharampuri district" is carried out with an objective to determine the consumer preference and satisfaction.
UPDATE: Read about our most recent broadband survey for The UK’s biggest broadband providers are still disappointing on basic customer service, speed and reliability, according to the results of a Which?
customer satisfaction survey.